DELIVERY & RETURNS
We want you to be happy with your Idee Pure products.
Your orders can be delivered to a home or a work address that is convenient for you. However we are unable to deliver to PO Boxes.
You can enter delivery instructions when placing your order e.g. “Leave with next door neighbour”. However Idee Pure will not liable for any packages that are lost or stolen if specific delivery instructions are left for the carrier.
UK Standard Delivery
Deliveries are within 3-5 working days of placing your order and we will confirm the expected delivery date at the checkout when you place your order.
UK Standard delivery starts from £1.99.
We are unable to deliver goods on Bank Holidays, so please allow for one extra working day for this.
Deliveries to the following locations may take up to two working days longer:
The Scottish Highlands & Islands
The Isle of Wight
The Isle of Man
International Standard Delivery (Outside the UK)
Delivery times and charges will vary depending on the destination country, please see our shipping page for estimated delivery times.
**Please note that in an effort to get our shipments to our customers as quickly as possible, your order cannot always be cancelled or modified.
International Tracked Delivery
If tracked international delivery is purchased we will email you with a link to track your product once your item(s) have been dispatched.
Please contact us for returns.
We hope that you will enjoy your Idee Pure purchase however we guarantee to refund any item purchased on our website that you are not completely happy with – providing you return it to us in a saleable condition – by post within 7 days of receipt. You are required to return unwanted orders at your own cost. Please remember to obtain a proof of postage receipt.
Refunds will be credited to your original method of payment. Your refund amount will exclude shipping costs. Please also note that items must be returned with all of the packaging intact.